On-line Order Policy
- Prices shown do not include shipping and applicable taxes.
- After submitting your order, you will receive an autoresponse e-mail confirming your order. We will contact you if there are any problems or delays with your order. If all the items are in stock, your order is shipped within 3 business days.
- We reserve the right to substitute colors and/or prints if necessary, please indicate in the comments section if you wish to be notified of a substitution beforehand.
- A copy of your purchase invoice is included with your shipment, for your records. Please keep this invoice in case you need to return an item for exchange or refund.
- If a discrepancy exists between a product's advertised price and the cart price, the advertised price will be honored.
- On-line payments can be made with Visa, MasterCard or Email Money Transfer. If you are picking up your order, you may elect to pay by cash.
Unopened/unused products may be returned within 30 days.
- A copy of your purchase invoice must be included when returning an item.
- You must contact us before returning any items, for any reason. Items sent back without authorization will be returned to sender.
- Please note that items must be in saleable condition. Items that have been used and/or washed can be exchanged only if there is a manufacturing defect.
- Please return items in original manufacturer's packaging.
- We will not send out replacement products until we have received and inspected your returned items. If you wish to have replacement items sent out immediately, you will be billed for them and store credit will be applied to your account when the items arrive.
- Original shipping charges are non-refundable. If your order qualified for free shipping, then the actual amount that Bums Away paid to ship your parcel is non-refundable.
- Your privacy is extremely important to us. We will not sell, trade or publish any information you have given us. The following discloses the information gathering and dissemination practices used by Bums Away.
- Information Automatically Logged
- As with most web sites, the Bums Away site keeps a basic log of web traffic to the site. This information does NOT contain any personal information like the name or email address of the visitor, and is only used for general purposes such as finding from which other sites visitors are coming from and which pages they visit at Bums Away.
- Contacting Bums Away
- If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can e-mail us.